How much more successful would your organization be if all employees were as effective as your best performers? Would your company make more money? Have better quality and service? Attract and retain more customers?
Of course, your organization would be more successful in every conceivable way!
While attitudinal issues are much more predictive of a new hire’s success or failure, the typical interview process fixates on ensuring that candidates are technically competent. But do technical skills really matter if the employee isn’t open to improving, alienates their coworkers, lacks drive or has the wrong personality for the job?